FREQUENTLY ASKED QUESTIONS

How much is shipping?

We have a flat rate shipping fee within Australia of $9.95 unless your order is over $120 and then shipping is free.

How long does delivery take?

Your parcel is being sent from Brisbane using Sendle, a 100% carbon-neutral delivery service or Australia Post. Both Sendle and Australia Post provide up-to-date tracking for each parcel and will provide an estimated delivery date. As a general guide, you can expect these delivery times after dispatch:

Brisbane, Gold Coast, Toowoomba: same or next business day
Albury, Bundaberg, Canberra, Central Coast, Coffs Harbour, Mackay, Maryborough, Northern Rivers, Port Macquarie, Rockhampton, Sunshine Coast, Sydney, Wollongong: up to 2 business days
Adelaide, Cairns, Geelong, Melbourne, Townsville: up to 3 business days
Bendigo: up to 4 business days
Darwin: up to 5 business days
Hobart, Launceston: up to 7 business days
Perth: up to 10 business days
 
Rural destinations may take longer.

Please also note that all carriers are experiencing nationwide delays to the above mentioned delivery times during the COVID-19 global pandemic and apologise in advance for this.

Can I get express shipping?

We do not offer express shipping as standard. Sendle does not offer express shipping, however Australia Post does. If you require express shipping, please note this in the comments section when checking out.

How does Afterpay work?

Using Afterpay you can pay for your order over 8 weeks. There's no interest or added fees and nothing to pay up front for returning Afterpay users. Payment is automatically deducted from your credit card in four equal payments each fortnight and your order is shipped as normal, so there's no waiting like a layby.
To use Afterpay you need: a debit of credit card (Visa or Mastercard (AMEX is not accepted)); to be over 18 years of age; and to live in Australia. You also have to place a minimum order amount of $100 to be eligible for Afterpay on our website.

Can I return my product if I change my mind?

Yes you can. We only accept returned products that are unused and still within their original packaging. We cannot accept returns of hygiene products such as breast pads, modern cloth nappies, bamboo wipes, bamboo nappy liners or sanitary products. Please refer to our Returns Policy for further information.

Help! I'm Getting Leaks!!! - Modern Cloth Nappy Troubleshooting Tips

PRE-WASH - have your pre-washed your nappies? We recommend pre-washing 3-4 times before use, however your nappies may continue to increase in absorbency for up to 6 washes.

WASHING - how are you washing your nappies? We recommend following our washing instructions at all times (see above). Using too much detergent can clog the inserts which can effect the absorbency. We always recommend using a powder detergent rather than a liquid, and never use fabric softeners, laundry soap and soap flakes (including home made) as these can leave an oily residue on your nappies which will quickly build up and will effect the absorbency. Always use minimal detergent and line dry in the sun. Also make sure there is plenty of water in your machine to allow a thorough clean of your nappies.

STRIP WASHING - how long have you been using your nappies for? Over time, your nappies may get a build up of oils and detergent in the inserts which can effect the absorbency. Doing a simple strip wash can help them regain their absorbency. See above for details on how to strip wash your nappies. However, please keep in mind, if you are washing your nappies with lots of rinse water and the right amount (and type) of detergent you will find that you rarely need to strip wash

FIT/SIZING - what is the fit and sizing like? The nappy should be firm but not tight. If the nappy is leaving any marks on babies skin, then the sizing is too small. If there are gaps around the legs and back, then the sizing is too big and can lead to leakages. Always check the fit when baby is on their side as well as their back. Also check the height of the nappy against babies belly button. If the nappy is sitting below the belly button this can lead to leakages at the front, if this the case, simply adjust the size using the snaps at the front of the nappy to make it higher. The waste and legs can be adjusted by tightening the snaps at the top of the nappy. Don't forget, the tabs can overlap for newbies!

CLOTHING - always ensure no clothing is tucked into the nappy and/or no clothing is touching the bamboo inner layer of the nappy. You may find that when baby is wearing clothing that is tighter around the legs (such as onesies or bloomers), the material of the clothes will start to absorb the wee once the insert is full. This may appear to be the nappy leaking but it is caused by the tight clothes being against the nappy.

ABSORBENCY - do you have enough absorbency? As your little one gets bigger, so does the volume of their wee. Similarly the more they drink, the more they will wee! If you find that your little ones nappy is full (it will be quite heavy) after a short period of time, you may need some extra absorbency. This is where our nappies are fantastic as you can simply add another insert to boost the absorbency.

LEAKAGES AT NIGHT TIME - do you change your babies nappy at feed time? We always recommend changing babies nappy when feeding during the night. You may also need to double-up the inserts for extra absorbency at night time, double check the sizing after adding any extra inserts as the sizing may need to be adjusted to account for the additional insert. Also check the fit of the nappy when baby is lying on their tummy.

Still having trouble? Please get in touch and we'll help you find a solution.

How to Clean Your JuJu Menstrual Cup

During your menstrual cycle, wash your cup with soap and warm water after emptying it and before reinserting it.

A soft cloth or brush can be used to remove any residual build up. JuJu Cup Cleansing Wash has been specially formulated for cleaning your menstrual cup. If you opt to use a different brand of soap or cleansing wash, you are advised to use mild soap.

Always avoid;

• Oily soaps which may cause any residual build-up on the cup.
• Highly fragranced soaps which may which may irritate your delicate skin and upset vaginal pH levels.

If you suffer from a skin condition, it is recommended that you continue to use your prescribed soap to wash your cup.

Always thoroughly rinse your cup after washing it ensure there is no residue left on the cup.

If you temporarily do not have access to clean running water (i.e. in a public toilet), wiping out your JuJu cup with toilet paper will suffice until your cup can be properly cleaned. In situations where you do not have access to clean water for longer periods of time, for example when travelling or camping, use bottled drinking water to wash and disinfect your cup. 

Ensure that the tiny holes at the top of your JuJu cup are clear and contain no blockages as they help form the suction seal which keeps your cup in place. The holes can be cleaned by squirting water through them or carefully use a toothpick to remove any debris. Discard the toothpick after use.

Disinfecting Your JuJu

After your cycle has finished, wash and thoroughly rinse your JuJu cup, then disinfect it so it is ready for your next period. To disinfect your cup you can use one of the following methods;

BOILING - Boiling your menstrual cup is the recommended method to disinfect your menstrual cup. Simply boil your cup for 3-5 minutes. Set a timer so you don’t forget your cup on the cooktop. You may like to purchase a small pot to keep exclusively for boing your menstrual cup.

MICROWAVE - If you do not have access to a cooktop you can also use a microwave to disinfect a menstrual cup. Please take care if you choose to use a microwave to sterilise your menstrual cup as it can be dangerous. Put the cup in a microwave proof container such as a bowl or cup in the microwave in cold water and bring it to the boil. The time taken to bring water to the boil varies depending on the wattage of your microwave and the amount of water used so set it for 2 mins to start then keep on adding 30 minute increments until it comes to the boil. Please do not leave the microwave unattended and stop the microwave as soon as the water starts to boil. Do not take the container out of the microwave – it will be extremely hot so simply open the microwave door and allow the bowl and water to cool in the microwave. It is also important that you do not place any other objects (like a spoon) in the cup or bowl to retrieve the cup as the superheated water can erupt when a cold item is placed in it. Using a microwave can be more dangerous than boiling and this is JuJu do not recommend the microwave method of sterilisation on their usage guide.

STERILISING SOLUTION - If you are away from home, hiking or in remote locations, you can use a sterilising solution such as Milton to sterilise your menstrual cup without boiling. It is important to follow the manufacturer's directions on the strength and length of time to sterilise items as leaving your cup in the solution for too long or making the solution too strong may cause a residual build-up of chemicals on the cup which may degrade the silicone or cause vaginal irritation. Due to the use of chemicals in sterilizing solutions, this method is only recommended as a backup plan when you do not have access to a cooktop or microwave and not as a regular cleaning method.

Removing Odours from a Menstrual Cup

If you notice that your menstrual cup is starting to develop an odour, you may have been leaving it in for too long or it may not have been stored correctly. The recommended use for a menstrual cup is 8 hours or less, so it's a good idea to set an alarm to remind yourself to empty and wash your cup every 8 hours if you are likely to forget that you are wearing it.

To remove the smell from your menstrual cup, you can try the following;

• Use a rubbing alcohol such as Isocol using a soft cloth to thoroughly wipe your cup inside and out. Wash well afterwards to remove any residue.
• Use a mild sterilising solution, such as Milton. It is important to follow the manufacturer's directions on the strength and length of time to sterilise items as leaving your cup in the solution for too long or make the solution too strong may cause a residual build-up of chemicals on the cup which may degrade the silicone or cause vaginal irritation.
• Soak in a solution of half water and half vinegar for one hour. Wash well afterwards to remove any residue.

Always store your menstrual cup in a well-ventilated area in the pouch provided. Never store your menstrual cup in an air tight container such as a tin or zip-lock bag.

If you are unable to remove the odour from the cup it is recommended you replace your cup to avoid the risk of infection.

Following good hygiene is important to minimise the risk of bacteria transfer to the vagina, always;

• ensure you thoroughly wash your menstrual cup and hands with a mild soap 
• thoroughly rinse any soapy residue off your menstrual cup and hands, and
• wipe from front to back after a bowel movement

Please seek the advice of your medical practitioner if you have developed a vaginal odour or smell as an overgrowth of certain types of bacteria may cause Bacterial Vaginosis (BV).

Removing Stains from a Menstrual Cup

Over time, you may notice some discolouration of your JuJu cup. Staining and discolouring on your cup can be due to the build-up of residue which is completely normal. Staining does not indicate that your cup is unclean or needs to be replaced, however you may wish to clean the cup to remove surface staining.

If this occurs, we have a couple of options you can use to cleanse your menstrual cup;

• Put an isopropyl rubbing alcohol, such as Isocol, on a sort cloth and rub the exterior and interior of your menstrual cup with the cloth, then thoroughly rinse your cup.
• Place your JuJu cup in a heatproof container and cover it with boiling water. Add a ¼ teaspoon of bicarb soda. Soak your cup until the water has cooled, then thoroughly rinse your cup.

Many menstrual cup users report running their cup under cold water prior to use helps reduce staining. 

Storing a Menstrual Cup

Always make sure that you properly rinse and dry your JuJu before putting it back in its own carry-bag until your next period. Storing moist cups can encourage the growth of mould and bacteria on the surface, which poses serious health risks. Always store JuJu in a ventilated area and never keep it in a plastic bag.

If you notice any rips, tears or changes in the texture of your JuJu cup; it’s time to replace it.

A Quick Method to Check Your Cervix Position

STEP 1: Wash your hands well to avoid infection.

STEP 2: Find a comfortable position such as standing with one leg up on the bathtub. It’s best to check your cervical position standing or sitting and not lying down, as this is the cervix’s ‘normal’ position with the effects of gravity.

STEP 3: Insert your index finger into your vagina and slide it upward until you feel your cervix. Your cervix is the shape of a small doughnut and it feels a bit like the tip of your nose.

STEP 4: When you can feel your cervix, stop and take note of the point at which your finger protrudes from the vaginal opening and check it against the cervical positions below - this is referred to as the 'knuckle rule' test.

 

How do I fold my Menstrual Cup?

There are a number of menstrual cup folding methods designed to help make insertion easier. Try a few of these techniques to find the one that works for you. 

 

A Step-by-Step Guide to Help You Remove Your Menstrual Cup

For some people, removing a menstrual cup is the trickiest part of using a menstrual cup. With practice, this will become easier.

Thoroughly wash your hands with a mild soap and warm water before removing your cup and follow these removal tips.

STEP 1. Practice - It’s a good idea to practice inserting and removing your cup a couple of times a week when you are in the shower before your period starts. This will make the transition easier when you do have your period.

STEP 2. Relax and get comfortable -

• Find a comfortable position. For some people, this may be squatting, standing, standing with one leg raised or sitting with the tailbone tucked under. 
• Squatting or sitting on the toilet and tucking the tailbone under (i.e. tilting the pelvis forward) will shorten the vaginal canal and make the cup easier to reach.
• Removal is easier if you are not tense. A relaxed jaw is often the trick to relaxing the rest of the body and pelvic floor muscles. Lightly touch the tip of your tongue to the roof of your mouth and relax the jaw to help your body relax.
• The shower is an ideal location for removing your cup as you won’t be as anxious about spilling menstrual fluid when first learning. 

STEP 3. Release the suction seal - Release the suction seal by squeezing or pinching the base of the cup with your index finger and thumb for a couple of seconds. This will cause the cup to ‘dent’ and the suction seal will be broken or released. You may hear a suction sound as the seal is released.

This is one of the most important steps and is often overlooked. The cup forms a suction seal with the vaginal walls and this is what helps prevent leaking. The JuJu Cup has four holes in the rim of the cup. These holes allow for the suction seal to be released prior to removing the cup so always ensure they are kept clean and clear of menstrual debris.

If you have a high cervix or long vaginal canal, you may find your cup sits particularly high and you may not be able to reach the base of the cup with your index finger and thumb. A cup will often sit higher after sleeping so allow yourself an hour after waking before attempting to remove your cup as gravity will often move the uterus, cervix and cup lower throughout the day. If you are still unable to reach your menstrual cup, try the following tips;

• squat or tuck your tailbone under to shorten the vaginal canal
• bear down lightly to move the cup lower
• slide your index finger only, up beside the cup
• press the cup towards the centre for a couple of seconds to release the suction seal

STEP 4. Move the cup lower -

• Pinch the base of your JuJu cup on the raised butterfly pattern. Pinch firmly enough to get a good grip but not so hard that it would cause the menstrual fluid to spill out of the cup. Some people find completely drying their hands and pinching the index finger and thumb together, before inserting them into the vagina, helps with getting a better grip.
• Gently ‘walk’ the cup downward towards the vaginal opening, rocking it from side to side and stopping once the stem and a small portion of the base is protruding. Bearing down lightly will also help move the cup lower.

STEP 5. Remove the cup - Remove the cup on an angle, removing the top side of the rim, tilting it, then removing the bottom side of the rim.

Getting used to removing the JuJu cup may take a couple of tries but once you find the method that works for you, it will become easier.

If you have had few attempts and are still having difficulty removing your cup, take a break from it for a while as being tense or anxious may cause the vaginal muscles to tighten which will make removal even more difficult.

The 'Hot Dog in a Bun' removal technique

If you find the regular method of removing a menstrual cup causes discomfort at the vaginal opening due to the diameter of the rim of the cup, gently shape the cup into a ‘c’ or ‘u’ shape; similar to the shape used when inserting your cup.

Folding the cup into this shape will make it slimmer and easier to remove but maybe a little messier.

PLEASE NOTE: The stem on the JuJu cup has been designed to be flexible yet strong. Please don't;

• Attempt to remove your JuJu cup by pulling excessively on the stem without releasing the suction seal as this will increase the suction and make removal more difficult.
• Dig long fingernails into the stem as this may cause tears in the stem.

If you are still unable to remove your cup after a number of attempts, please seek help from a doctor or your local emergency department. 

A Step-by-Step Guide for First-Time Menstrual Cup Users to Help Get You Started

Once you’ve purchased a JuJu cup, you will want to know how to make the move to using your menstrual cup as easy as possible. If you are transitioning to the menstrual cup from tampons, it will be easier for you to get a hang of using the JuJu cup than if you are a pad user.

A menstrual cup is worn completely internally and may cause the hymen to tear or cause some discomfort on first use in younger or non-sexually active people. 

The instructions accompanying your JuJu cup contain all pertinent information relating to your menstrual cup. Please read the User Guide thoroughly and ensure you have read the 'Warnings and Precautions' section prior to using your cup.

It’s important to remember all our bodies are different. Some people are able to make the switch easily on their first day, whilst for others, it may take more time. These tips will ensure that you make a smooth transition.

Good hygiene is paramount - It is important to maintain good hand hygiene. Always wash your hands thoroughly with a mild soap and warm water before inserting or removing your cup to avoid the transfer of bacteria or viruses to the vagina, vulva and urinary tract. Also disinfected your cup prior to using it for the first time and at the end of each cycle.

Try to relax -To insert a menstrual cup successfully, you need to relax your pelvic muscles. Tense muscles can make it difficult or painful to insert a menstrual cup. Ensure you are in a comfortable environment when using your cup for the first time to remove any extra anxiety. The shower is also a great place to practice inserting and removing your JuJu cup as you are likely to be more relaxed. If you suffer from vaginismus, you may find the use of a menstrual cup difficult to use and we suggest you speak to your health care practitioner for a treatment plan which will make a menstrual cup easier to use over time.

Practice makes perfect - Before your cycle beings, practice inserting and then removing your cup a couple of times a week in the shower. This is called doing a ‘dry run’ and will make the transition to using a cup easier when you do use a menstrual cup during your period.

Lubricate the rim - Use a pH-balanced organic water-based lubricant to help with insertion. Alternately, many people find that running their cup under water prior to inserting it provides enough lubrication to aid with insertion.

Experiment with folds - It may take a couple of attempts before your are comfortable with inserting your cup. There are different ways to fold a menstrual cup. One fold may work much better for you than another so experiment with different menstrual cup folding methods until you find the one that works best for you.

Find a comfortable position - For some people, this may be; standing, standing with one leg raised, squatting or sitting on the toilet with the pelvis tilted forward and the tailbone tucked under.

Insert the cup - Menstrual cups should be inserted at a 45-degree angle (the natural angle of the vaginal canal), backwards towards the tailbone and not straight up. Allow your cup to open just inside the vaginal opening, with the stem still protruding, then place your index finger on the base of the cup and gently slide it into position. It’s important to allow the cup to open low in the vagina as this ensures a suction seal is formed with the vaginal walls and not onto the cervix. Your cup should sit lower that a tampon but it is not unusual for it to travel and sit higher if you have a long vaginal canal or high cervix. If you find your cup sits low and the stem protrudes, you can trim the menstrual cup stem, node by node, until you find the length that works best for you.

Check the seal - To prevent leaking, ensure the cup is securely in place. Once you have inserted the cup, you may feel a popping sensation, which indicates the cup has opened. You can also perform a physical exam to check if the cup has opened by inserting your index finger only, up beside the cup and then running it around the circumference of the cup. If you feel any ‘dents’ in the cup, the cup has not fully opened and you will need to reinsert it or try doing a few Kegel or pelvic floor squeezes which may help the cup open. Some people also like to give their cup a little twist to ensure a seal has been formed after it is inserted whilst others find they are unable to turn the cup once it is inserted.

Have a backup plan - It’s a good idea to use your cup in conjunction with a pantie liner or reusable cloth pad when you first start using a cup in case you do experience leaking. As you become more confident with the use of your cup you will no longer need a pad.

Be kind to yourself - It can take some people some time to master using a menstrual cup. If you are getting frustrated with inserting of removing your cup, it will only become more challenging. Take a break from it for a day or two and try again when you are in a better frame of mind.

If you have followed all the tips above and experiencing leaking, you may not have selected the correct size. If your cup is too small, it may not form a good seal with the vaginal walls and will leak. If a cup is too big, it may not open correctly and cause leaking or discomfort.

Toxic Shock Syndrome (TSS) is a very dangerous, life threatening bacterial infection linked to the use of tampons. Be vigilant and look out for any signs and symptoms of TSS. If you have previously suffered from TSS, it is recommended that you do not use internal sanitary products unless under the direction of your medical practitioner.

Rinse and dry your JuJu cup before putting it back in its own carry-bag until your next period. Always store JuJu cup in a ventilated area; never keep in a plastic bag or airtight container as moisture cannot evaporate without airflow and your cup will not dry. This can cause bacteria and other nasties to grow on your cup.